STORE 5a
STORE 5a, Easton Market, Columbus, Ohio
October 2016 to August 2019
Store and Sales Manager
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Key holder at the Nation's Largest Pre-Owned Luxury Jewelry and Accessory Store. Store 5a, sister store of the Diamond Cellar, is a purveyor of fine vintage and previously owned jewelry, watches, fashion handbags and accessories available through our online store, Store5a.com, and at two brick-and-mortar stores.
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Visual merchandiser producing fresh in-store displays that captivate customers when greeting, educating and advising customers on quality and trends of jewelry.
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Responsible for retail store operations, tracking inventory, store maintenance, streamlining daily processes.
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Evaluated luxury items for quality, rarity, and value for Trade- Ins, Bid to Buy, and jewelry repairs. Provided estimates for repairs on luxury watches and custom jewelry.
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Mastered the 4 C's; cuts, carats, color, and clarity to convey knowledge of jewelry and gems to customers.
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Formulate strategic suggestions for jewelry, watch, and handbag designs to customers suitable for personal use and/or special occasions ensuring ultimate customer satisfaction through excellent sales service.
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Built productive trust relationships with clients fostered through phone calls, text, email, and handwritten "thank you" notes that reciprocated stellar customer reviews.
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Build customer profiles to prospect buyers for new product offerings while being attentive to fulfill customer requests, persistent to deliver a variety of product options.
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Operated P.O.S, provided warranty certificate, wrap merchandise, make invoices, and collect payment. Designated check writer for Bid to Buys.
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Tracked monthly sales goals, accelerated and incentivized team to meet store goals and personal goals.
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Promoted brand and expanded sales territory through participation in Columbus bridal shows and local events.