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DIAMOND CELLAR

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DIAMOND CELLAR, Dublin, Ohio

August 2019- Present

Sales, Jewelry & Watch Professional

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  • Established in 1947, Diamond Cellar is one of the largest independent family owned and operated jewelry companies in the United States with 4 stores located in Columbus, OH, Nashville, TN and Tulsa, OK. representing the world-renowned luxury brands like Rolex, Patek Philippe, Tudor, David Yurman, Mikimoto, Gucci, Channel, Roberto Coin and more.

  • Consistently achieve annual sales exceeding $1.5 million for a premier family-owned jewelry retailer specializing in loose diamonds, fine jewelry, and luxury timepieces from renowned brands. Surpass quarterly sales targets to advance towards achieving the prestigious annual Presidents Club goal.

  • Serve client base of high-net-worth individuals through excellent communication and interpersonal skills. Develop, cultivate and deepen new and existing client relationships to drive lifetime loyalty and spend. 

  • Manage client base by capturing client data and preferences documenting them in CRM system to drive business for future luxury sales goals. Deliver a significant portion of sales through repeat client business. 

  • Initiate first contact when customer enters store to service their luxury needs, build rapport to direct customers to relevant products and drive them through sales pipeline. 

  • Collaborate closely with product buyers, jewelers & goldsmiths, and external vendors to ensure customers receive luxury pieces fit to their budget, preferences, and style. 

  • Expert understanding of sales principals, customer service practices, and product knowledge participating in weekly sales trainings to develop skills. 

  • Certified brand salesperson for Rolex, Patek Philippe, and Cartier.

  • Customer advocate for the global high demand for Rolex and Patek Philippe timepiece allocations.

  • Facilitate events including Wedding Weekend, Holiday Gala, Rolex, Tudor, Cartier, Stephen Webster, etc.

  • 16 years of luxury sales experience, and over 30 years of experience in luxury and bridal fashion industry. 

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